Welcome to our JobTrack Customer Gateway!
McAdams Graphics' JobTrack System is designed
to Streamline production
and delivery of your products! By using the power of the Internet, we are able
to extend JobTrack to our customers through
easy to use and reliable Web pages. Security and efficiency is provided through
our Customer Gateway. Please take a moment to
learn about the features we currently provide our customers.
of Digital Artwork and other Files.
With this feature, McAdams Graphics provides a method for our customers to
securely and reliably transfer their data to McAdams Graphics. Our upload pages
are guaranteed to work on all computer platforms and do not utilize messy
logins, unreliable data transfer, and firewall issues such as those found with
FTP and Email. Every upload allows multiple file transfers in one step and file
sizes can be as large as 400 megabytes. Once the files are uploaded, you will
receive a confirmation email and your Customer Service Representative will also
be notified. You can also access your uploaded files at any time by referencing
the ticket number that is assigned to you!
Viewing of your Ticket
All uploads are tracked via a 15-digit custom ticket number that is unique to
your upload. You can be sure that only you will have access to your files! You
can, however, forward this ticket number to colleagues and allow them access to
your files. It is a great way to consolidate the location of your artwork! No
more emailing copies to several individuals and wasting your valuable Internet
bandwidth! Our Customer Service Representatives or your colleagues will access
your files through your ticket number and can even respond to your message!
Once a response is made, a small text notification is sent via email to the
address you provided when you uploaded your files. You can then return to view
your ticket and leave additional messages and/or upload additional files. This
is a great way to coordinate communication and file transfer for the production
of your job!
With this easy to fill out form, you can provide our Estimators with detailed
specifications in a quick and efficient manner. Your information is sent via
email immediatly upon pressing the Submit button. A confirmation email is sent
back to you to provide you with a reciept of the transaction. You can be
certain the Estimating Department gets the data they need to complete an
accurate and timely estimate.
We at McAdams Graphics hope that we have provided an easy and reliable way for
you to digitally transfer your production information. We understand that our
users may encounter problems or have suggestions to improve our level of
service. We value your opinions, questions, and comments. If you have any, we
would like for you to take a moment and contact us:
Customer Service Department